Distance Sales Agreement

1.1 SELLER

1.2 BUYER

The consumer or legal entity specified in the order confirmation form and in the invoice details.

The subject of this agreement is the determination of the parties' rights and obligations — pursuant to Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts (Mesafeli Sözleşmeler Yönetmeliği) published in the Official Gazette dated 27 November 2014 — with respect to the sale and delivery of the SaaS (software service) subscription product whose characteristics and sale price are set out below and which the BUYER purchases electronically from the SELLER's tekeralab.com website.

Access to the digital content creation, planning, publishing and analytics services offered through the Tekeralab platform, whose characteristics and price are set out below and which the BUYER undertakes to pay for. The service features and price details are shown to the BUYER during the order stage and confirmed by invoice.

• 4.1 The BUYER declares that it has read and been informed of the preliminary information regarding the essential characteristics, sale price, payment method and delivery of the service offered for sale on tekeralab.com, and that it has given the necessary confirmation electronically.
• 4.2 The SELLER allocates the service subject to the agreement to the BUYER immediately after payment is completed and activates the BUYER's account. Performance of the service is deemed to have begun upon receipt of payment confirmation.
• 4.3 The BUYER is responsible for making the payment by bank transfer/EFT from a bank account registered in their own name and for writing the order number in the transfer description. The service is activated once the payment reaches the SELLER's bank account and is confirmed by the SELLER. The SELLER does not collect or store card details.

5.1 Cases in which the right of withdrawal cannot be exercised: Pursuant to subparagraphs (g), (ğ) and (h) of the first paragraph of Article 15 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised in the following contracts:

• (g) Contracts for services whose performance has begun, with the consumer's consent, before the withdrawal period expires.
• (h) Services performed instantly in the electronic environment, or intangible goods delivered instantly to the consumer.

5.2 In this context: after testing the service during the free 14-day trial period, upon switching to a paid subscription (and because performance of the service begins immediately pursuant to Article 4.2), the BUYER is deemed to have expressly waived the 14-day right of withdrawal. This matter is presented to the BUYER's will through a separate confirmation checkbox at the payment stage.

5.3 Exceptional cases: The SELLER may, at its own discretion, initiate a refund in the following cases:

• Billing error (an incorrectly charged amount)
• Duplicate payment
• The service not being provided to the BUYER at all for technical reasons
• Legal obligation (payment dispute, fraud, etc.)

For these cases, the BUYER may report the situation through the customer support channels ([email protected] or an in-panel support request); the SELLER notifies the outcome of its review within 5 business days.

The BUYER may cancel its subscription at any time from its panel. Cancellation:

• Does not give rise to a refund of the fee paid for the current period (pursuant to Article 5)
• Grants the right to continue benefiting from the service until the end of the current period
• Since there is no automatic renewal, no fee is charged for the following period

Payment is made by bank transfer/EFT to the SELLER's bank account in Türkiye; card payments are not accepted. When the order is created, the bank details and an order-specific reference code are given to the BUYER in the panel and by email. The subscription begins when the transfer is seen and confirmed in the SELLER's account (usually the same business day). If the payment does not arrive within 14 days the order is cancelled automatically and no charge is made to the BUYER. VAT (20%) is included in the prices.

Following payment confirmation, the e-invoice is sent to the e-mail address provided by the BUYER and can be accessed at any time from the Invoicing section of the panel.

For disputes arising from this agreement, the Consumer Arbitration Committees and the Consumer Courts are competent, according to the values determined each year in December by the Ministry of Customs and Trade. For legal-entity buyers, the courts and enforcement offices of Antalya are competent.

The BUYER who checks the box “I have read and approve the Distance Sales Agreement” during the order stage is deemed to have accepted all the provisions of this agreement electronically.