Smart Replier — Frequently Asked Questions

AI receptionist for your WhatsApp + Web chat. Greets every message 24/7, learns your tone, forwards only what truly matters. Built for Turkey.

Phase 1 optimized for cafés/restaurants, e-commerce SMBs, clinics/beauty salons, auto services, boutiques. Any business getting 40+ WhatsApp messages/day with repeating 5-10 questions.

Different products. Smart Publisher = Instagram/Facebook posting (content publishing). Smart Replier = WhatsApp/Web message replies (customer reception). Complementary.

TR + EN + AR + FA. Customer language auto-detected. KB can be Turkish, customer can ask in Arabic, AI replies in Arabic (multilingual embedding).

15 minutes via wizard: connect WA number → business info → 5 sample Q&A → tone → test message. AI ready. No IT needed.

Yes. Connect via Meta official OAuth. Number stays yours; only API access is granted.

No, Business only. Converting personal to Business takes 5 min in the Instagram app (free).

No. Meta Cloud API is official. Same infrastructure as WATI, Respond.io. Your number stays yours; if you cancel, you keep it.

Yes. Starter 1 brand, Pro 3, Pro Plus unlimited, Enterprise unlimited + SSO.

Yes. GPT-5 is natural in Turkish. Plus AI learns from your replies — after a week it speaks like you. Test it free for 3 days.

Optional. Transparent mode on → AI introduces itself in first message. Transparent off → no mention. Most customers use hybrid: bot is transparent but conversation feels natural.

Two scenarios. AI unsure → Smart-Q asks customer for clarity or forwards to you via Telegram. AI learned wrong → you edit the answer, KB updates, future answers correct.

3 ways: (1) Auto — your Telegram replies are saved automatically. (2) Manual — admin panel Q&A. (3) Files — upload PDF/TXT/MD, system chunks + embeds.

• Reply to Smart-Q questions quickly in week 1 • Write long, detailed answers • Mark wrong AI answers (KB self-cleans)

Settings → Cancel subscription → confirm. One click. Access continues to end of month. Auto-renewal stops.

Within first 30 days, write "not satisfied". Full refund, no questions. 3-5 business days to card.

Yes. Settings → Privacy → Data Export → CSV/JSON. Even after cancellation, your KB is yours.

Active subscription + 90 days archive post-cancel. Hard delete after 1 year. Earlier deletion: Privacy → Data Deletion Request.

• Tekeralab infrastructure is KVKK compliant • Each tenant's data is fully isolated • Your messages are not shared with third parties • Sent to OpenAI for AI replies, but data opt-out is active — not used for training

Yes, for KVKK. Smart Replier sends an auto-disclosure on first contact: "Your message will be processed by Tekeralab Smart Replier AI system. Details: [link]". Template customizable.

Admin panel → that contact's menu → "Delete data" → all messages and KB references removed.

WATI ($49) has limited Turkish, template-based KB, no Smart-Q, email-only TR support. Smart Replier (₺1,617-26,901): Turkish native, vector auto-growth KB, Smart-Q, TR WhatsApp + call support.

Manychat ($25) is cheap and IG-strong. But: template-based AI, no learning KB, limited Turkish. Smart Replier's ₺149 difference pays back via AI + KB + Turkish quality.

Custom = short-term cheap, long-term risk. Who maintains it if the developer leaves? AI learning isn't there (3-6 months to build). Smart Replier = annual subscription, 24/7 maintenance, continuously improving.